We stay true to our mandate to propel the Africa’s towards greater heights as we align our services with the vision of our wise leaders.
To provide a solutions that meet their local and international growth targets, We build comprehensive platform of strategic partnerships
With a comprehensive array of trade credit solutions and services, ECB protects businesses against commercial and non-commercial risks.
ECB Trade Insurance is the Insurance Agent company that is established in line with supporting Export and Import Vision, which aims to implement economic diversification policies, and reduce the dependence on Trading resources as a source of income, in preparation for the inevitable post-Trading era. ECB’s primary purpose as per the provisions of its statute issued by the Cabinet is to guarantee commercial and non-commercial risks associated with the export and re-export of goods and services.
ECB's project financing solution helps protect investors as well as secure their foreign investments against non-commercial and political risks related to the host countries.
Through its large ecosystem of strategic financial partners, ECB offers financial support to the international export activities of SMEs through banks’ guarantees
ECB has always been staunch in its mandate to bolster its international relations in order to enhance trade opportunities for the country’s export sector
Exclusively designed for small and medium enterprises, SME Protect helps companies increase their global presence in highly competitive markets through a cost-effective and easy-to-access solution.
ECB Trade Insurance offers Islamic Shariah-compliant Through Partners the export credit insurance and guarantee solutions in order to strengthen halal exporters in the country.
With a comprehensive trade credit solutions and services, ECB protects businesses against commercial and non-commercial risks.
we believes that enhancing the key areas of the society beyond the business sector is integral to the success of the country, a reason it is striving hard to address the needs for enhanced education, improved health care, and a better environment.
We build a comprehensive platform of strategic alliances across Insurance sector, insurers, re-insurers, brokers, banks and lenders, regional and international export credit agencies (ECAs)
ECB understands that strategic partnership among the global trade credit insurance players is crucial in ensuring the stability of businesses.
Business continuity is guaranteed with ECB, as it offers an in-depth line of credit insurance solutions that help protect companies against losses, covering commercial and political risks.
ECB's project financing solution helps protect investors as well as secure their foreign investments against non-commercial and political risks related to the host countries.
Through its large ecosystem of strategic financial partners, ECB offers financial support to the international export activities of SMEs through banks’ guarantees
ECB has always been staunch in its mandate to bolster its international relations in order to enhance trade opportunities for the country’s export sector
Exclusively designed for small and medium enterprises, SME Protect helps companies increase their global presence in highly competitive markets through a cost-effective and easy-to-access solution.
ECB Trade Insurance offers Islamic Shariah-compliant Through Partners the export credit insurance and guarantee solutions in order to strengthen halal exporters in the country.
With a comprehensive trade credit solutions and services, ECB protects businesses against commercial and non-commercial risks.
we believes that enhancing the key areas of the society beyond the business sector is integral to the success of the country, a reason it is striving hard to address the needs for enhanced education, improved health care, and a better environment.
We build a comprehensive platform of strategic alliances across Insurance sector, insurers, re-insurers, brokers, banks and lenders, regional and international export credit agencies (ECAs)
ECB understands that strategic partnership among the global trade credit insurance players is crucial in ensuring the stability of businesses.
Business continuity is guaranteed with ECB, as it offers an in-depth line of credit insurance solutions that help protect companies against losses, covering commercial and political risks.
We are committed to supporting your business during challenging times. If facing a situation where your buyer has failed to pay for goods or services, our Trade Credit Insurance can help protect your business.
It is crucial to notify us as soon as you become aware of a non-payment or potential risk. contact our Claims Department;(claims@ecbinsurance.com) or phone (+255 (02) 221 13860) or use our online claims portal.
To initiate the claim, you will need to gather the following key documents: • Invoice/Contract/Agreement • Proof of Delivery • Communication Records • Buyer Credit Information • Payment History
Fill out the official ECB Trade Insurance claim form. The form can be downloaded from our website or requested from our Claims Department. Ensure all sections are completed accurately to avoid delays.
Once your claim is submitted, our Claims Team will review the provided documentation to assess the validity.We may request additional information if need be.
After reviewing the claim, if your claim is approved, we will process the payment based on the terms outlined in your policy
Incase of disagreement about claim decision or settlement amount, you can appeal. Our team will work with you to resolve any issues,Either through negotiation, additional documentation review, or legal measures.
Our Claims Team is here to assist you every step of the way. Incase of questions or further clarification during the claims process,contact us: Claims Department (claims@ecbinsurance.com) or Tel: +255 (02) 221 13860
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